Webhook
Cada conexão permite a configuração de um endpoint específico.
Desta forma, você poderá receber notificações das mensagens e eventos transacionadas onde desejar.
Abaixo, segue exemplo de payload em json:
Mensagens
{ "filaescolhida": "Geral", "filaescolhidaid": 1, "mensagem": "wr43r34", "sender": "5511989091838", "chamadoId": 357, "acao": "start", "name": "Rafael Ribeiro", "companyId": 1, "defaultWhatsapp_x": 2, "fromMe": false, "queueId": 1, "isGroup": false, "ticketData": { "id": 357, "status": "pending", "unreadMessages": 1, "lastMessage": "‎Aguarde que em breve você será atendido!", "isGroup": false, "userId": null, "contactId": 4192, "whatsappId": 2, "queueId": 1, "chatbot": false, "channel": "whatsapp", "queueOptionId": null, "companyId": 1, "uuid": "cabd8ddd-f5e1-43ab-8661-7b0385ca4e1b", "createdAt": "2023-08-30T02:27:15.376Z", "updatedAt": "2023-10-12T14:07:44.618Z", "contact": { "id": 4192, "name": "Rafael Ribeiro", "number": "5511989091838", "email": "", "profilePicUrl": "https://pps.whatsapp.net/v/t61.24694-24/323970788_1137981286878868_1882391295127733628_n.jpg?stp=dst-jpg_s96x96&ccb=11-4&oh=01_AdRIhDQmoDnnUAXJdVlRp9eCiVzLdQK5ogchK1GhiSLnAw&oe=6534E077&_nc_sid=000000&_nc_cat=101", "acceptAudioMessage": true, "active": true, "disableBot": false, "extraInfo": [] }, "user": null, "queue": { "id": 1, "name": "Geral", "color": "#008b02" }, "whatsapp": { "name": "SUPORTE X", "webhook": "https://en16nq4b2guar.x.pipedream.net/", "id": 2 }, "tags": [ { "id": 91, "name": "Demandas Em Aberto", "color": "#00C75A", "TicketTag": { "ticketId": 357, "tagId": 91, "createdAt": "2023-10-11T02:38:00.633Z", "updatedAt": "2023-10-11T02:38:00.633Z" } } ], "company": { "name": "Whaticket SaaS" } }}Tags
{ "action": "tag-sync", "tags": { "ticketId": 383, "tags": [ { "id": 27, "name": "Nome da TAG", "color": "#DD821A", "kanban": 1, "prioridade": 0, "conversao": "QUOTE", "companyId": 1, "createdAt": "2023-07-28T21:03:40.037Z", "updatedAt": "2023-09-10T22:35:53.648Z" } ] }, "contact": { "id": 4300, "name": "Nome do Cliente", "number": "5511989091838", "email": "", "profilePicUrl": "", "acceptAudioMessage": true, "active": true, "disableBot": false, "extraInfo": [] }}ARQUIVOS ENVIADOS E RECEBIDOS
{ "sender": "5511989091838", "chamadoId": 357, "acao": "fila-data", "companyId": 1, "defaultWhatsapp_x": 2, "fromMe": false, "queueId": 29, "isGroup": false, "ticketData": { "id": 357, "status": "open", "unreadMessages": 6, "lastMessage": "Áudio", "isGroup": false, "userId": 6, "contactId": 4192, "whatsappId": 2, "queueId": 29, "chatbot": false, "channel": "whatsapp", "queueOptionId": null, "companyId": 1, "uuid": "cabd8ddd-f5e1-43ab-8661-7b0385ca4e1b", "createdAt": "2023-08-30T02:27:15.376Z", "updatedAt": "2023-10-12T13:52:28.783Z", "contact": { "id": 4192, "name": "Rafael Ribeiro", "number": "5511989091838", "email": "", "profilePicUrl": "https://pps.whatsapp.net/v/t61.24694-24/323970788_1137981286878868_1882391295127733628_n.jpg?stp=dst-jpg_s96x96&ccb=11-4&oh=01_AdRIhDQmoDnnUAXJdVlRp9eCiVzLdQK5ogchK1GhiSLnAw&oe=6534E077&_nc_sid=000000&_nc_cat=101", "acceptAudioMessage": true, "active": true, "disableBot": false, "extraInfo": [] }, "user": { "id": 6, "name": "Atendente 2" }, "queue": { "id": 29, "name": "GRUPO 1", "color": "#653294" }, "whatsapp": { "name": "SUPORTE X", "webhook": "https://en16nq4b2guar.x.pipedream.net/", "id": 2 }, "tags": [ { "id": 91, "name": "Demandas Em Aberto", "color": "#00C75A", "TicketTag": { "ticketId": 357, "tagId": 91, "createdAt": "2023-10-11T02:38:00.633Z", "updatedAt": "2023-10-11T02:38:00.633Z" } } ], "company": { "name": "Whaticket SaaS" } }, "mediaFolder": "public/company1", "mediaName": "1697118750977.ogg", "backendURL": "https://beta-api.whaticket-saas.com"}STATUS DO TICKET
{ "sender": "5511989091838", "chamadoId": 357, "acao": "open", // STATUS open ou closed "companyId": 1, "defaultWhatsapp_x": 2, "queueId": 1, "isGroup": false, "ticketData": { "id": 357, "status": "pending", "unreadMessages": 1, "lastMessage": "2", "isGroup": false, "userId": null, "contactId": 4192, "whatsappId": 2, "queueId": 1, "chatbot": false, "channel": "whatsapp", "queueOptionId": null, "companyId": 1, "uuid": "cabd8ddd-f5e1-43ab-8661-7b0385ca4e1b", "createdAt": "2023-08-30T02:27:15.376Z", "updatedAt": "2023-10-12T14:29:04.416Z", "contact": { "id": 4192, "name": "Rafael Ribeiro", "number": "5511989091838", "email": "", "profilePicUrl": "https://pps.whatsapp.net/v/t61.24694-24/323970788_1137981286878868_1882391295127733628_n.jpg?stp=dst-jpg_s96x96&ccb=11-4&oh=01_AdRIhDQmoDnnUAXJdVlRp9eCiVzLdQK5ogchK1GhiSLnAw&oe=6534E077&_nc_sid=000000&_nc_cat=101", "acceptAudioMessage": true, "active": true, "disableBot": false, "extraInfo": [] }, "user": null, "queue": { "id": 1, "name": "Geral", "color": "#008b02" }, "whatsapp": { "name": "SUPORTE X", "webhook": "https://en16nq4b2guar.x.pipedream.net/", "id": 2 }, "tags": [ { "id": 91, "name": "Demandas Em Aberto", "color": "#00C75A", "TicketTag": { "ticketId": 357, "tagId": 91, "createdAt": "2023-10-11T02:38:00.633Z", "updatedAt": "2023-10-11T02:38:00.633Z" } } ], "company": { "name": "Whaticket SaaS" } }}